Colin Weeks No Comments

Office 365 IMAP migration issues. Resolved!

We recently conducted a Microsoft Office 365 migration for a small organisation who decided to move away from their current IMAP mailboxes onto Office 365. They had decided to make the change as they wanted a highly reliable, robust, business grade email solution.

On completion of the migration, during testing, We noticed that the delete button within all of the users’ Outlook clients was no longer usable. All other functions behaved as expected apart from this one oddity. Items could still be deleted as normal using the ‘delete’ key on the users keyboard, however, not from the client itself.

After further investigation, it appears this was a result of exporting an IMAP data file to a PST file and then uploading the PST file to Office 365. The folders retained certain IMAP features, one of which was the purge function that is present in an IMAP mailbox as opposed to the delete function.

In order to resolve the issue, the following can be carried out:

  1. Download a 3rd party application called MFCMAPI. (Note, If you have 64 bit office, you will need 64 bit MFCMAPI)
  2. Open MFCMAPI select ‘session > logon’.
  3. Select the relevant Outlook profile.
  4. Double click on the affected data store.
  5. Expand ‘Root > Mailbox’.
  6. Expand ‘IPM_Subtree’
  7. Select the affected folder (In this case it was ‘Deleted Items’).
  8. On the right hand side, I search for ‘PR_CONTAINER_CLASS’ and double click it.
  9. Change the item IPF.IMAP to IPF.Note
  10. Repeat this for each folder that was exported from IMAP.
  11. When completed, close the MFCMAPI window and click ‘Session > Logoff’

After these steps have been completed, you should find that you regain the delete option within the Outlook client.

a110ur30rk No Comments

Safe, reliable and secure solutions based on Server 2012 and Office 365

Small business solutions based on Server 2012 and Office 365 running on HP hardware. These are industry standard solutions to provide fast, stable and reliable computing for small businesses.

These solutions allow small business to benefit from enterprise class features allowing them to work how, when and where they want to.

Combining the latest on premise software with leading Cloud services provides the best of both worlds.

These solutions can be installed / migrated to provide little downtime and allow you to concentrate on your business. We can offer support ranging from ad-hoc consulting to fully managed services.

itQED specialises in the selection, implementation and support of Microsoft and HP solutions for small businesses in the Thames Valley and Greater London areas. We specialise in Network Infrastructure and Security solutions allowing our customers to feel confident that we can provide a safe and reliable platform on which they can conduct their business. Combing this with Office 365 provides hybrid cloud solutions offering customers the maximum flexibility.

Through these capabilities we can ensure that customers can concentrate on carrying out their business without having to worry about the complexities of the IT that supports their everyday work. The directors of itQED have a combined experience of over 50 years experience in the IT industry as well as being highly qualified in Microsoft, HP and Cisco technologies providing a complete solution for your IT needs as well as understanding the challenges of running a small business. We are more than happy to provide references and case studies on request.